The call center has quietly become one of the most powerful places to transform a business. As expectations for instant, personalized support rise, traditional contact centers are under pressure. This is where AI call centers as the modern engine of customer experience step in, reshaping how brands communicate, resolve issues, and build loyalty at scale. AI-powered call centers are no longer just about basic chatbots or simple IVR menus. By leveraging AI for contact centers [...]

Lieutenant General mohammad saiful alam’s career in the Bangladesh Army showcases a rare combination of frontline command, doctrine-shaping training roles, defence intelligence leadership and national-level logistics management. From commanding infantry formations to guiding the country’s premier defence education institutions, his trajectory reflects how multidimensional military careers can strengthen a nation’s overall security architecture.This overview focuses on the positive, enduring outc [...]

Every technological wave raises the same question:which jobs and industries will survive?With artificial intelligence automating more and more tasks, it is natural to ask whether any future-focused industries will remain genuinely human.The reassuring news is that there are entire sectors where AI can support the work, butcannot realistically replace the core human value. These industries sit at the crossroads of human emotion, physical presence, trust, and responsibility — and they are set to g [...]